We will be closed Saturday May 17, due to Yankee - Met Game -- Normal Business Hours: Mon to Fri 8:30am to 4pm Sat 8:30am to 1pm - - Closed Sunday -- All Online orders or Grab'nGo orders currently need only 1 day to process to determine if the items you ordered are available -- if you need any item immediately you can visit our store directly to see if what you need is available - Ordering any Out of Stock item can take approximately 3 weeks to arrive - certain Specialized Uniform items (Jumpers, Skirts, Blazer and other specialized items) need 8 to 12 weeks to arrive (depending on Size Color & Style and how it falls in to production), please inquire at your time of ordering - Thank You For Your Support !
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We will be closed Saturday May 17, due to Yankee - Met Game -- Normal Business Hours: Mon to Fri 8:30am to 4pm Sat 8:30am to 1pm - - Closed Sunday -- All Online orders or Grab'nGo orders currently need only 1 day to process to determine if the items you ordered are available -- if you need any item immediately you can visit our store directly to see if what you need is available - Ordering any Out of Stock item can take approximately 3 weeks to arrive - certain Specialized Uniform items (Jumpers, Skirts, Blazer and other specialized items) need 8 to 12 weeks to arrive (depending on Size Color & Style and how it falls in to production), please inquire at your time of ordering - Thank You For Your Support !
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Lu-Del's Uniforms
  • Shop by School
  • Sizing Charts
  • Product Catalogs
  • Customer Service
    • Custom Orders
    • Shipping
    • Returns & Exchanges
    • FAQs
  • About Us
    • Our Company
    • Retail Location
    • Contact Us

FAQs

Shipping

We ship domestically within the US for a flat fee of $15. We use UPS for all of our deliveries.  

Orders may take up to 2-3 business days to prepare and package. Once it’s ready, we estimate that delivery can take up to 5-7 business days. If your order is backordered or requires personalization expect additional time before shipping takes place.

If you have not received your package and you did not receive a shipping notification, it is likely that we are still preparing your order. Backordered, personalized and embroidered items can ship in 4-6 weeks from the date of purchase. You will receive an email notification when your order has been shipped.

Once orders are placed and processed, you should receive an email notification with a receipt of your purchase. That email has a link to view the current status of your order. And when your order ships we’ll send a follow up email that includes a tracking number.

In-Store Pickups

Grab'nGo is meant for those customers that are already familiar with our sizes, and have no need to try on clothing  - it is a great way to avoid waiting and speed you on your way

Add "Grab'nGo" to the Add a note box on the checkout screen and Select Regular Shipping during checkout. You will receive a Grab'nGo Number within 2 to 3 business days. When you receive your Grab'nGo Number, your order is ready to be picked up.

Visit our store at 364 South Broadway, with your Grab'nGo Number and you'll be ready to Grab'nGo.

We will refund your shipping fee at the time you pick up your order.

No. All orders require time and preparation to complete and on average preparing an order may take up to 2-3 business days. We will send you an email notification when your order is ready to be picked up at our store.

Returns

If for any reason you are not fully satisfied with a product, you may exchange, replace, or refund your purchase in person at our retail store, or by contacting us through email. We accept returns within 30 days of the original ship date.

Personalized products are final sale and cannot be returned or exchanged. We reserve the right to refuse any items that are missing tags, have been washed, worn or altered. All refunds and exchanges require the original receipt and will be issued in the original form of payment.

Garments embroidered with a specific school’s logo can still be returned, replaced or exchanged. However, special orders and items personalized with a student’s name or initials are final sale and may not be returned or exchanged.

Backorders

Due to the custom nature of our business, and the disproportionately high volume sales during the months of August and September, occasionally a product will be placed on temporary backorder. Manufacturing of most items take between 4-6 weeks.

If any of your products are backordered we will quickly notify you and refund your order.

Custom Orders

Yes! We’re happy to custom embroider any school’s logo or crest onto the garments of your choice. Complete the Custom Order form and we will quickly get back to you with options and prices.

Yes! If you’re school is in our network, we’re already setup to personalize select garments with your child’s name or initials. Personalizing a garment is an extra cost of $6.50.

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Personalized Items cannot be returned

Keep in mind that clothing personalized with your child’s name cannot be returned or exchanged - please select your size carefully and verify your custom text is correct.

Cautious Purchase Items Cannot Be Returned or Exchanged

You have Cautious Purchase products in your cart. These products are final sale and cannot be returned or exchanged.

To continue to checkout click “Yes, I Understand,” or remove the Cautious Purchase items from your cart.